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Shipping & Returns

Shipping
Shipments will be sent out within 5 business days of placement of your order, though normally faster. Express delivery can be available upon request, with additional costs borne by the buyer. Shipping rates for the lower 48 states will be:

  • $6.99 for purchases below $25
  • $7.99 for purchases of $25 to $50
  • Free shipping is offered within the US for orders over US$50

For shipments to Alaska, Hawaii and other countries, please contact us at customersupport@flowerpottea.com and we will arrange a bespoke price quotation for you.

To return your product, you should mail your product to: PO Box 237 New Rochelle New York US 10804

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All goods are able to be returned except our cakes, which have a limited shelf life. As such, we will only offer refund in case of a contaminated or otherwise defective product. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@flowerpottea.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customersupport@flowerpottea.com and send your item to: PO Box 237 New Rochelle New York US 10804.